Return & Refund Policy

At BOZZINI, your satisfaction matters. If something is not right with your order, we are here to help and will do our best to resolve the issue quickly, fairly, and responsibly.

This policy explains when returns, replacements, partial refunds, or full refunds may be available.

1. How to Request Support

If you experience an issue with your order, please contact BOZZINI customer support with the following information:

  • Your order number
  • A short description of the issue
  • Clear photos or a short video showing the problem
  • Photos of the product, packaging, shipping label, or missing parts when applicable

Providing complete information helps us review your case faster.

2. Eligible Cases

Depending on the situation, BOZZINI may offer one of the following solutions:

  • Replacement or reshipment
  • Partial refund
  • Full refund
  • Store credit, where applicable

Eligible cases may include:

  • Item arrived damaged
  • Item is defective or not working properly
  • Wrong item received
  • Missing item, parts, or accessories
  • Order significantly delayed in transit
  • Package returned or lost during shipping, subject to investigation

All requests are reviewed case by case.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery.

For most products, issues must be reported within 30 days of delivery to be eligible for after-sales support.

To help us process your request, please provide:

  • Photos or video of the damaged or defective item
  • Photos of the outer packaging
  • Photos of the shipping label
  • A description of the issue

Once reviewed and approved, we may offer a replacement, partial refund, or full refund depending on the case.

4. Missing Items, Parts, or Accessories

If your order arrives with missing items, parts, or accessories, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of everything received
  • Photos of the package and shipping label
  • A description of what is missing

After review, BOZZINI may send the missing part, reship the product, or provide another suitable solution.

5. Shipping Delays

If your package is taking unusually long or tracking has not updated for an extended period, BOZZINI will investigate the shipment.

As a general guideline:

  • For orders shipped to the USA, delayed cases may be reviewed after approximately 45 days from warehouse departure.
  • For orders shipped to other countries, delayed cases may be reviewed after approximately 60 days from warehouse departure.

If the package is confirmed lost or unreasonably delayed, we may offer a replacement, refund, or another suitable solution.

6. Marked “Delivered” but Not Received

If tracking shows that your package was delivered but you did not receive it, additional verification may be required.

Before we can review the case, we may ask you to:

  • Check with household members, neighbors, reception, or building management
  • Contact your local courier or post office
  • Provide written confirmation or a non-delivery certificate from the local postal service, if required

Please note that refunds or replacements may not be approved when tracking confirms delivery unless sufficient proof of non-delivery is provided.

7. Returns

Most order issues can be resolved without a physical return. If a return is required, it must be approved by BOZZINI before the item is shipped back.

Please note:

  • Returns sent without prior approval cannot be accepted.
  • International returns may be costly and slow.
  • Returned products may need to be sent to a partner warehouse.
  • If a return is approved, the item must usually be shipped within 30 days of delivery.
  • Customers may be responsible for return shipping costs unless the issue was caused by damage, defect, or incorrect fulfillment.

The return address will be provided only after approval.

8. Non-Eligible Cases

BOZZINI generally cannot approve refunds, returns, or replacements for the following cases:

  • Change of mind
  • “I do not like it” after receiving the item
  • Ordering the wrong product, size, color, or model
  • Providing an incorrect or incomplete shipping address
  • Refusing delivery
  • Failing to collect the package from the courier or post office
  • Damage caused by misuse, improper handling, or unauthorized modification
  • Normal wear and tear after use

We will still review each request fairly, but approval is not guaranteed in these cases.

9. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned or exchanged:

  • Used or opened pet-care, wellness, or hygiene-related products
  • Items showing signs of wear, damage, misuse, or modification
  • Custom or personalized items
  • Clearance, discounted, or final-sale items
  • Consumable or perishable products
  • Products returned without authorization

10. Exchanges

For the fastest exchange process, we recommend:

  1. Contacting BOZZINI support for approval
  2. Returning the original item if required
  3. Placing a new order once your refund is processed

This helps ensure faster processing and product availability.

11. EU Customers — 14-Day Right of Withdrawal

Customers in the European Union may have a 14-day right of withdrawal for eligible unused products.

To qualify:

  • The item must be unused
  • The product must be in its original packaging
  • Proof of purchase is required
  • The request must be made within 14 days of delivery

Please note that sealed hygiene, pet-care, health, or personal-use items may not be eligible once opened or unsealed.

12. Refunds

If your refund is approved, it will be issued to your original payment method.

Refunds are usually processed within 10 business days after approval, confirmation, or inspection where applicable.

Please note that your bank, card provider, or payment processor may require additional time to display the refund in your account.

13. Order Cancellations

If you need to cancel an order, please contact BOZZINI support as soon as possible.

Orders can only be cancelled before processing or shipment has begun. Once an order has been dispatched, it cannot be cancelled and must follow the return or after-sales support process.

14. Contact Us

If you need help with a return, refund, replacement, or order issue, please contact BOZZINI customer support with your order number and supporting details.

We are committed to reviewing every case carefully and helping you find the best possible solution.